To download this document click on the link:

To download this document click on the link:

To download this document click on the link:

The latest content online for May 2018 for Expert Care Manager Magazine is full of practical guidance and ready-made toolkits.

Ensuring the best performance of your staff is important for the smooth running of your dental practice. Sometimes this may mean having difficult conversations.

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Louise Wingrove looks at how to conduct a successful and productive appraisal.

Conflict management is a vital skill for care managers when dealing with staff, service users and vistors. In this article Louise Wingrove looks at dealing with staff conflict.

Louise Wingrove looks at how being aware of your impact on others can help everybody get what they need.

Dr Dan Nightingale talks about the positive impact that hypnotherapy can have for people living with dementia.

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