The latest content online for August 2018 for Expert Care Manager is full of practical guidance and ready-made toolkits.

Martin Hodgson talks about CQC expectations of a service that is caring and compassionate.

Martin Hodgson talks about the new CQC report highlighting improvements in adult social care.

In this follow-up article to ‘Experience shared: Effective mentoring’, Steve Burnage explores the professional development potential of a productive and focused mentoring relationship from the perspective of the mentee.

The latest content online for July 2018 for Expert Care Manager is full of practical guidance and ready-made toolkits.

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 A. The CQC’s key lines of enquiry (KLOEs) require providers to ensure that staff seek accessible ways to communicate with people when their protected and other characteristics under the Equality Act make this necessary. They have to reduce or remove barriers (KLOE prompt C1.3) and identify and meet the information and communication needs of people with a disability or sensory loss, record, highlight and share this information with others when required, and gain people’s consent to do so (KLOE prompt R1.5). A service that does not evidence compliance with the accessible information standard (AIS) will be unable to demonstrate that is either caring or responsive.

The latest content online for June 2018 for Expert Care Manager Magazine is full of practical guidance and ready-made toolkits:

This article looks at how a productive and focused mentoring relationship can be used to develop and retain staff in the care sector.

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