In this follow-up article to ‘Experience shared: Effective mentoring’, Steve Burnage explores the professional development potential of a productive and focused mentoring relationship from the perspective of the mentee.
A. The CQC’s key lines of enquiry (KLOEs) require providers to ensure that staff seek accessible ways to communicate with people when their protected and other characteristics under the Equality Act make this necessary. They have to reduce or remove barriers (KLOE prompt C1.3) and identify and meet the information and communication needs of people with a disability or sensory loss, record, highlight and share this information with others when required, and gain people’s consent to do so (KLOE prompt R1.5). A service that does not evidence compliance with the accessible information standard (AIS) will be unable to demonstrate that is either caring or responsive.